Last Updated: November 25, 2024
Welcome to Neram Classes ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform, website, mobile applications, and related services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Services.
We collect various types of information in connection with the Services we provide, including:
Account Information: Name, email address, phone number, username, password, date of birth, gender, and profile picture
Profile Information: Father's name, educational details (school/college name, board, year, standard), city, state, country, zip code, interests, course preferences, and bio
Payment Information: Payment method details, billing address, and transaction history (processed securely through our payment partners)
Communications: Messages, feedback, and support requests you send to us
User Content: Any content you create, post, or share on our platform
Usage Data: Pages visited, courses accessed, time spent, features used, and interaction patterns
Device Information: Device type, operating system, browser type, IP address, device identifiers, and mobile network information
Location Data: Approximate location based on IP address
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities
Log Data: Server logs, error reports, and performance data
Social Media Authentication: When you sign in using Google or other social media accounts, we receive basic profile information such as your name, email address, and profile picture
Firebase Authentication: We use Firebase for authentication services, which may collect authentication tokens and related security information
Payment Processors: Payment confirmation and transaction details from our payment partners
We use the collected information for the following purposes:
Provide and Maintain Services: Create and manage your account, deliver course content, process payments, and provide customer support
Personalization: Customize your learning experience, recommend relevant courses, and tailor content to your interests
Communication: Send you course updates, educational resources, notifications, newsletters, and promotional materials (you can opt out at any time)
Analytics and Improvement: Analyze usage patterns, monitor platform performance, identify issues, and improve our Services
Security and Fraud Prevention: Protect against unauthorized access, fraud, and other illegal activities
Legal Compliance: Comply with legal obligations, enforce our Terms and Conditions, and protect our rights
WhatsApp Communications: Send course materials, Q&A PDFs, notifications, and educational content to your verified phone number via WhatsApp
4.1 Security Measures: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.2 reCAPTCHA Protection: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
We use Google reCAPTCHA Enterprise to protect our Services from spam, abuse, and automated attacks. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. This information is used to protect our platform and improve reCAPTCHA's ability to distinguish humans from bots. The information collected by reCAPTCHA is subject to Google's Privacy Policy.
4.3 Firebase Security: We use Firebase Authentication and Firestore, which are secured by Google's infrastructure. Firebase may collect authentication data and usage analytics as described in Firebase's Privacy Policy.
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: Third-party vendors who help us operate our Services (hosting, payment processing, email services, analytics, customer support)
Authentication Services: Firebase (Google), Google Sign-In for authentication and user management
Payment Processors: Secure payment gateways to process your transactions
Communication Platforms: WhatsApp Business API or similar services to send you course materials and notifications
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To enforce our Terms, protect our rights and property, or ensure the safety of our users
With Your Consent: When you explicitly authorize us to share your information
6.1 Storage Location: Your data is stored securely on servers provided by our hosting and database partners, including Firebase (Google Cloud Platform) and Supabase.
6.2 Retention Period: We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6.3 Account Deletion: If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law or for legitimate business purposes.
6.4 Backup and Recovery: We maintain backups of user data to ensure service continuity and disaster recovery. Backup data is subject to the same privacy protections as live data.
7.1 What Are Cookies: Cookies are small text files stored on your device that help us recognize you and remember your preferences.
7.2 Types of Cookies We Use:
Essential Cookies: Required for the platform to function (authentication, security)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how you use our Services
Marketing Cookies: Used to deliver relevant advertisements (if applicable)
7.3 Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
7.4 Local Storage: We use browser local storage to cache user data and improve performance. This data is stored only on your device and can be cleared through your browser settings.
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal obligations)
Data Portability: Receive your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications at any time
Object: Object to processing of your personal information for certain purposes
Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us at privacy@neramclasses.com. We will respond to your request within a reasonable timeframe as required by applicable law.
9.1 Age Requirement: Our Services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent.
9.2 Parental Consent: If you are under 18, you represent that you have obtained consent from your parent or legal guardian to use our Services.
9.3 Notification: If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.
10.1 Third-Party Links: Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties.
10.2 Third-Party Services We Use:
Firebase Authentication and Firestore (Google)
Google reCAPTCHA Enterprise
Supabase (Database and Authentication)
Payment processors (as applicable)
Cloud storage providers for course materials
10.3 Review Third-Party Policies: We encourage you to review the privacy policies of any third-party services you access through our platform.
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our service providers may be located.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and objection to processing. You also have the right to lodge a complaint with a supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Posting the updated Privacy Policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for material changes)
Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Neram Classes - Privacy Team
Email: privacy@neramclasses.com
Support: support@neramclasses.com
Data Protection Officer: dpo@neramclasses.com
Address: [Your Business Address]
We will respond to your inquiry within 30 days or as required by applicable law.
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.
For our Terms and Conditions, please visit: Terms and Conditions
© 2025 Neram Classes. All rights reserved.
